FAQ

Below are some Frequently Asked Questions which you can search or browse. You can also use the following options which are shown on the right of most screens to contact our staff:

  • the blue support chat button (if our staff are online) or
  • the grey message button (if our staff are offline).

We are located in Canberra, Australia and and are usually available from 6am to 10pm (Australian Eastern Standard Time-UTC+10 or Australian Eastern Daylight Time UTC+11). It is currently   in Canberra, Australia.

The following table shown times in 12 world cities to pick the best time for a support session (ideally between 6am and 10pm Canberra time).

Automated Analytic Rubrics

How do I generate complementary licenses for my colleagues?

You can use the following process to generate complementary licenses for your colleagues (the names of the buttons and links may be slightly different depending on what version you are using):

  • ask your colleague to download the 30 day trial and install it (eMarking Assistant) or use it (Automated Analytic Rubrics) on their computer
  • ask your colleague to write down the license ID (e.g. abcde-fghij) that is shown in the “Help and license information”. Press Alt/F8 and then click the “?/Install” button (eMarking Assistant)
  • on your computer, navigate to the “Help and license information” window then click the “Generate complementary licenses” and follow the prompts by entering the License ID of your colleague’s computer to obtain their activation
  • on your colleague’s computer, navigate to the “Help and license information” window and click the “Enter activation or extension code” button and enter the  activation code
  • you will then see the updated status showing that both licenses will expire on the same day.

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Using non-breaking spaces and hyphens to improve layout

You can use non-breaking spaces and hyphens in Rubric-O-Matic to improve the layout of grading levels, mark ranges, percentage ranges (see below).

Showing improved formatting using non-breaking spaces

Showing improved formatting using non-breaking spaces

Showing breaking spaces

Showing breaking spaces

character you want how to produce it in Microsoft Word
non-breaking space hold down SHIFT and CTRL then press SPACE
non-breaking hyphen hold down SHIFT and CTRL then press –

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Security in Microsoft Word (enable macros and protected documents)

eMarking Assistant and Rubric-O-Matic use Microsoft Word macros to provide functions which will help you mark assignments and provided feedback. However, macros can also be potentially harmful and you should only enable macros from trusted sources. The macros in the eMarking Assistant and Rubric-O-Matic documents have been locked to prevent modification or inclusion of malicious macros.

It is important that you do not change the security settings in Word (FILE > Options > Trust center > Trust center Settings > Macro settings & Protected view) so all macros in all documents are enabled without notice (see video at the end of this page).  The safest options are to set Word to open documents in Protected mode and disable macros but to notify you so you can override these on a document by document basis.

Depending on what version of Microsoft Word you are using your screen might look different but the general process is similar (see video at the end of this page). You can also find information by searching for your version of Word and “enable macros” or “protected mode” or “enable content” or “enable editing” or “reading mode” e.g. “Word 2013 enable macros”.

“Protected mode” is displayed at the top of the document

Recent versions of Windows and Office record where the file was downloaded from. If the file came from the internet or a network drive, the file is often opened in “protected mode” and you need  to follow the prompts to “edit it” before you can use eMarking Assistant”. Sometimes Word will say that the file is “potentially dangerous”.

“Enable content” or “Enable macros” is displayed at the top of the document

When you open the document you may see a pink or yellow ribbon at the top of the document saying that you need to Enable Content or Enable Editing or Enable Macros before you can start using eMarking Assistant.

The document is opened in “Reading mode”

Recent versions of Windows and Office may open the file in “Reading mode” which displays in a large font and you need to open the VIEW menu and select Edit document before you can use eMarking Assistant.

Old versions of Word might ask “Do you want to enable macros in this document”

Tick the box to enable macros in this document.

Old versions of Word might not display anything

Word macro security settings

Word macro security settings

Some versions of Word will be set to disable all macros without notification. All versions of Word have 4 settings as shown in the following image. In this case you should change the security level to disable all macros with notification and this will allow you to decide on a document by document basis if you want to enable or disable the macros.

To do this in Word 2007 or later

  1. go to the “File” tab > “Options” menu item > “Trust Center” link in the left margin > “Trust Center Settings” button > and set the macro settings to “Disable all macros with notification“ > click “OK” several times to return to the document
  2. quit out of Word by using the File tab > Exit out of Word
  3. When you reopen the eMarking Assistant document in Word you should be shown a banner and the top of the document asking you if you want to enable content and you should click “enable content

In Word 2003 or earlier

  1. use the “Tools” menu > “Macro” menu item > Security item > then set the security level to “Medium:” > then click “OK” to return to the document
  2. quit out of Word by using the File menu > Exit out of Word.
  3. When you reopen the eMarking Assistant document in Word you should be you will be asking you if you want to enable macros and you should click “yes“.

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The F5, F6, F7, & F8 or ALT/F8 function keys do not work (FN lock)

If the function keys do not operate correctly in eMarking or eRubric Assistant this may be because your computer uses these function  keys to perform special actions e.g. start or stop multimedia, switch between different screens or perhaps turn WiFi on or off, rather than generate the standard function key codes. This will generally be shown as small icons on the function keys (see below).

Function keys showing additional functions

Function keys showing special functions on a Dell computer showing special device functions

Function keys on a Macintosh computer showing special device functions

Function keys on a Macintosh computer showing special device functions

Each computer manufacturer uses their own way to switch between the standard F1 to F12 function keys and these special device functions and if you google the name of your computer manufacturer and “Fn lock” or “Function keys” or similar you will find information for your specific computer. Below is general information that many also apply to your computer.

Windows computers

To generate the standard F1 to F12 keys rather than the multimedia functions you need to hold down the Fn key. If you have a Fn Lock key you can press it to toggle between the standard F1 to F12 keys and the special multimedia keys. On the Dell computer illustrated above you need to hold down the Fn key and then press the ESC or Fn Lock key to toggle to the Fn key or special  key mode. On a Surface Pro type cover 2 you need to hold down the CAPS LOCK and then press the FN key to use the FN keys as FN keys

Macintosh computers

If you are using certain Macintosh computers you may need to:

  • set your keyboard to use all function keys by clicking System Preferences > Hardware > Keyboard > and tick the option “Use all F1, F2 keys as standard function keys
  • disable existing keyboard shortcuts by clicking System Preferences > Hardware > Keyboard > Keyboard shortcuts > then untick the options next to F5, F6, F7 and F8).

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How to edit a file that Word opens in protected mode (downloaded from the Internet)

Recent versions of Windows and Office record where a file came from (the internet, your local storage or network storage). Depending on how Office has been setup, files downloaded from the Internet or network storage might open in Word in protected mode. and this means that you are unable to edit it or run macros in it.

The following video shows you what you will see when you open a file in Word in Protected mode and how you can change this to open the file in unprotected mode or unblock the file.

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How do I find the license ID and status of my license on my computer?

Follow the instructions at the bottom of this FAQ to check the status of your eMarking Assistant or Automated Analytic Rubrics license in the following way. The following  information  is shown:

  • has it been installed (eMarking Assistant) or run (Automated Analytic Rubrics) and if so when and what was the version e.g. 2.1.2
  • what is your license ID e.g. ABCDE-FGHIJ
  • has your subscription been activated and if so when?
  • when will the status change?
  • is it a primary, secondary, complementary or site license?
  • what operating system are you using?
  • what version of Office are you using?
    on your computer by doing the following:

If using eMarking Assistant do the following:

  1. open any Word document and show the “eMarking Assistant toolbar” by pressing ALT F8.
    • If ALT F8 does not show the  “eMarking Assistant toolbar“, you may not have installed eMarking Assistant and you should open the eMarking Assistant document which you downloaded
  2. Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window which shows the relevant information. You can highlight the text in the Status field and copy (CTRL/C on Windows or Command/C on Macintosh)  and paste the information into an email and send to info@eMarkingAssistant.com if requested.

If using Automated Analytic Rubrics do the following:

  1. open the “Automated Analytic Rubrics” document and show the “Help and license information” by pressing ALT F8.
    • If ALT F8 does not show the  “eMarking Assistant toolbar“, you may not have installed eMarking Assistant and you should open the eMarking Assistant document which you downloaded
  2. The “Help and license information” window shows the relevant information. You can highlight the text in the Status field and copy (CTRL/C on Windows or Command/C on Macintosh)  and paste the information into an email and send to info@eMarkingAssistant.com if requested..

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How do I find my license ID

Your eMarking Assistant license ID is 10 lowercase letters followed by a version number (e.g. abcde-fghij-1.94) that is uniquiqe to your computer. Once you have installed eMarking Assistant you can find your eMarkign Assistance license ID in the following way (the ID is also shown at the end of the instalation process):

  1. Open any Word document
  2. Show the “eMarking Assistant toolbar” by pressing ALT F8 or either:
    1. Word 2003 or earlier: View menu > Toolbars Show eMarking Assistant toolbar
    2. Word 2007 or later: Add-ins tab > Show eMarking Assistant toolbar
  3. Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window.
  4. Your eMarking Assistant license ID will then be shown (e.g. abcde-fghij-1.94)

If you do not provide your eMarking Assistant license ID when you purchased eMarking Assistant you can email it to info@emarkingassistant.com with your full name, the date your purchased eMarking Assistant, and the method of payment.

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How to save files containing macros downloaded from the net (unblock & Windows Defender exclude file)

If you are unable to save the Automated Analytic Rubrics or eMarking Assistant document the following two options might help:

Excluding files from Windows Defender scanning

Windows Defender may prevent you from saving Word document which contain macros. If you trust the person who created the file (macros in Automated Analytic Rubrics or eMarking Assistant have been locked so they can’t contain malicious code) you can use the following method to add the file to the exclude list in Windows Defender

  1. Press the Windows key in the keyboard and open Windows Defender from start menu.
  2. Go to the “Settings” tab and Click “Exclude files and locations“.
  3. Click “Browse” to select the file you want to exclude
  4. You can use either a file or a folder. Select a file or a folder and click OK.
  5. If you need, you can add multiple files and/or folders using a semicolon at the end. After selecting a file/folder, click “Add” .
  6. Click Save changes.

These steps are explained in more detail at: https://answers.microsoft.com/en-us/protect/wiki/protect_defender-protect_scanning/how-to-exclude-a-filefolder-from-windows-defender/

Unblock option for files downloaded from the net

The Unblock option in the Windows file properties window (may apply to files downloaded from the net).

The Unblock option in the Windows file properties window (may apply to files downloaded from the net).

In an attempt to protect people from malicious content in files that have been copied from other computers or the internet, Microsoft has introduced a flag (called “URL Security Zones” in Microsoft speak) that records where the file was copied from. Depending on how the security policies are setup on your computer you may see the following error (or similar when opening the file) in Word.

To check if the URL security zone is the issue you can do the following:

  • in Windows explorer right click the file and select Properties
  • if the checkbox next to “Security: This file came from another computer and might be blocked to help protect this computer” is checked you can unblock the file by removing the check mark.

You should now be able to open the file in Word by double clicking it. You may still need to use the following options in Word: Enable Editing and Enable Content.

You can force Word to ignore the “URL Security Zones” (not recommended) by opening Word > using the FILE tab > select OPTIONS item > TRUST CENTER item on left > TRUST CENTER SETTINGS button > PROTECTED VIEW item on left > and then uncheck the three items:

  • Enable Protected view for files originating from the Internet
  • Enable Protected view for files located in potentially unsafe locations
  • Enable Protected view for Outlook attachments

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Copying rubrics created in Rubric-O-Matic into eMarking Assistant

The Rubric-O-Matic document contains the macros needed to automated the rubric. Because the macros are contained in the document you can only use the automated features of the rubric in the Rubric-O-Matic document.

If you  want to use the automated eRubric in any document you need to install eMarking Assistant which will load the macros into the Word Startup folder which means that it is available any time you are using Word.

Once you have installed eMarking Assistant you can copy the eRubric table into any document and use it in the following way:

  • open a blank Word document or any existing document and show the eMarking Assistant toolbar by pressing ALT F8. If you can’t show the eMarking Assistant toolbar this means that you have not installed eMarking Assistant
  • open the Rubric-O-Matic document which contains your eRubric
  • highlight your eRubric and copy it by pressing CTRL C
  • click back in your blank document or the document where you want to use the rubric
  • paste your rubric by pressing CTRL V
  • you should now be able to use the automated eRubric features by pressing F5, F6, F7 or F8 or by clicking the eRuric tab on the bottom  of the eMarking Assistant toolbar and pressing the relevant buttons.

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