Below are some Frequently Asked Questions which you can search or browse. You can also use the following options which are shown on the right of most screens to contact our staff:
- the blue support chat button (if our staff are online) or
- the grey message button (if our staff are offline).
We are located in Canberra, Australia and and are usually available from 6am to 10pm (Australian Eastern Standard Time-UTC+10 or Australian Eastern Daylight Time UTC+11). It is currently in Canberra, Australia.
Commonly viewed FAQs
Update (4 Nov 2016):
On Nov 2 2016 Microsoft released an update which solves this issue (read more on the Microsoft site). They mention that this update is not yet available “if you’re an Office Insider on the Slow level or an Office 365 commercial subscriber on First Release for Current Channel”. I will post an update in the eMarking Assistant newsletter when they have fully fixed the problem.
If you disabled Office updates you can install the fixed update by opening Word and then:
- turn on automatic updates: File > Account > Update Options > Enable updates
- update your Office : File > Account > Update Options > Update Now
If you disabled eMarking Assistant you can now enable it by:
- File > Options > Add-Ins > select Word Add-ins in the menu at the bottom of the screen > Go
- Put a tick next to eMarking Assistant.dot
- click OK
—old message below here included for reference—
If you are using Windows Office 2016 or Office 356 (see below to display your version), I strongly suggest that you disable automatic Office updates (instructions below) until I have investigated the issue with the latest Office update. It is much easier to disable automatic updates than roll back to a previous update!
Feel free to contact me if you have any questions about this issue or you can provide any additional information.
I have verified that the latest (October) update to Office 2016 or Office 365 causes Word with eMarking Assistant to either:
- not open or
- to be non-responsive or
- ask you to disable eMarking Assistant
There have been numerous reports from publishers of other Add-ins that there is a problem with this Word update. Microsoft have acknowledged the problem:
“On October 4th, 2016, we [Microsoft] released an Office 2016 Click-to-Run update which … unfortunately … introduced an issue that affects the way VBA form controls … behave in some situations…. In some cases, your Office app may stop responding when you attempt to open a macro-enabled file containing form controls…. We are deeply aware how important it is to resolve this issue and we are actively working on releasing a fix as soon as possible.” (read in full).
When Microsoft releases their fix, I will announce this on this page and in the eMarking Assistant newsletter. Until then you should use the following workaround.
1. Turn off Office automatic updates in the following way:
- Open Word
- Use the File menu and select Account. This will show the word version and the latest Office update (see image below)
- Click the down arrow next to Update Options and select Disable Updates. You will also need to click Yes to confirm you want to make the change.
2. If Word does not start or is unresponsive you can restore Word update 16.0.7167.2060 in the following way:
These instructions are a simplified version of the instructions from Microsoft at https://support.microsoft.com/en-au/kb/2770432. The video at the end of this page demonstrates the process:
- Right click the Windows logo at the bottom left of your screen and select the Command Prompt (admin) option to open the command window
- Type the following into the command window to move into the correct folder
cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
- Type the following into the command window to download and run the update
officec2rclient.exe /update user updatetoversion=16.0.7167.2060
- You may then see a downloading window and it may take several minutes to download
- If you see a repair dialog box, click Online Repair, then click Repair, and then click Repair again.
You can use eMarking Assistant with Office/Word 2000, 2002, 2003, 2007, 2010 and 2013 (both 32 and 64 bit versions). You can use it with Windows 2000, XP, Vista, 7 and 8 (both 32 and 64 bit versions).
eMarking Assistant will not work with:
- Office Starter editions (provided free with some new computers and supported by showing ads).
- Office Web App which is a cut down version of Word for use within a web browser
- Windows RT or Office RT which is provided with cheaper tablets using the ARM or RISC processors to achieve longer battery life.
The version of Word that you are using will be briefly shown when Word starts. You can also see what version you are using by either:
- clicking the File tab > selecting Help > looking on the right of the screen
- clicking the Microsoft Office button (top left) > Word Options button > Resources heading
- clicking the Help menu > About Micosoft Office Word menu item
Buying a full version of Office
Many Australian and overseas universities provide Microsoft Work at Home licenses to allow staff to buy Office at very low prices e.g. $AU30. Contact your university for details.
Staff and students can purchase Microsoft Office University from http://www.itsnotcheating.com.au/ site for approximately $AU99
Office Home and Student is available as either a:
- 1 PC – 1 user for approximately $AU189
- 3 PCs – 1 household for approximately $AU239