FAQ

Below are some Frequently Asked Questions which you can search or browse. You can also use the following options which are shown on the right of most screens to contact our staff:

  • the blue support chat button (if our staff are online) or
  • the grey message button (if our staff are offline).

We are located in Canberra, Australia and and are usually available from 6am to 10pm (Australian Eastern Standard Time-UTC+10 or Australian Eastern Daylight Time UTC+11). It is currently   in Canberra, Australia.

The following table shown times in 12 world cities to pick the best time for a support session (ideally between 6am and 10pm Canberra time).

Downloading and installing

Security in Microsoft Word (enable macros and protected documents)

eMarking Assistant and Rubric-O-Matic use Microsoft Word macros to provide functions which will help you mark assignments and provided feedback. However, macros can also be potentially harmful and you should only enable macros from trusted sources. The macros in the eMarking Assistant and Rubric-O-Matic documents have been locked to prevent modification or inclusion of malicious macros.

It is important that you do not change the security settings in Word (FILE > Options > Trust center > Trust center Settings > Macro settings & Protected view) so all macros in all documents are enabled without notice (see video at the end of this page).  The safest options are to set Word to open documents in Protected mode and disable macros but to notify you so you can override these on a document by document basis.

Depending on what version of Microsoft Word you are using your screen might look different but the general process is similar (see video at the end of this page). You can also find information by searching for your version of Word and “enable macros” or “protected mode” or “enable content” or “enable editing” or “reading mode” e.g. “Word 2013 enable macros”.

“Protected mode” is displayed at the top of the document

Recent versions of Windows and Office record where the file was downloaded from. If the file came from the internet or a network drive, the file is often opened in “protected mode” and you need  to follow the prompts to “edit it” before you can use eMarking Assistant”. Sometimes Word will say that the file is “potentially dangerous”.

“Enable content” or “Enable macros” is displayed at the top of the document

When you open the document you may see a pink or yellow ribbon at the top of the document saying that you need to Enable Content or Enable Editing or Enable Macros before you can start using eMarking Assistant.

The document is opened in “Reading mode”

Recent versions of Windows and Office may open the file in “Reading mode” which displays in a large font and you need to open the VIEW menu and select Edit document before you can use eMarking Assistant.

Old versions of Word might ask “Do you want to enable macros in this document”

Tick the box to enable macros in this document.

Old versions of Word might not display anything

Word macro security settings

Word macro security settings

Some versions of Word will be set to disable all macros without notification. All versions of Word have 4 settings as shown in the following image. In this case you should change the security level to disable all macros with notification and this will allow you to decide on a document by document basis if you want to enable or disable the macros.

To do this in Word 2007 or later

  1. go to the “File” tab > “Options” menu item > “Trust Center” link in the left margin > “Trust Center Settings” button > and set the macro settings to “Disable all macros with notification“ > click “OK” several times to return to the document
  2. quit out of Word by using the File tab > Exit out of Word
  3. When you reopen the eMarking Assistant document in Word you should be shown a banner and the top of the document asking you if you want to enable content and you should click “enable content

In Word 2003 or earlier

  1. use the “Tools” menu > “Macro” menu item > Security item > then set the security level to “Medium:” > then click “OK” to return to the document
  2. quit out of Word by using the File menu > Exit out of Word.
  3. When you reopen the eMarking Assistant document in Word you should be you will be asking you if you want to enable macros and you should click “yes“.

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How to edit a file that Word opens in protected mode (downloaded from the Internet)

Recent versions of Windows and Office record where a file came from (the internet, your local storage or network storage). Depending on how Office has been setup, files downloaded from the Internet or network storage might open in Word in protected mode. and this means that you are unable to edit it or run macros in it.

The following video shows you what you will see when you open a file in Word in Protected mode and how you can change this to open the file in unprotected mode or unblock the file.

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How do I distribute a comment bank to people who are marking papers for money?

Increasingly grading and marking is done by grading assistants or teaching assistants who are marking papers for money. eMarking Assistant allows the professor or course convener to prepare a comment bank document and marking or grading rubric and then distribute these who are grading the papers or marking the assignments. This increases consistency between the people who are marking papers for money, reduces the need for second marking or moderation, and promotes student confidence in the assessment process. The comment bank document can also include marking or grading rubrics.

If you are a professor or course coordinator you can:

  1. prepare your own comment bank document containing a Word table with the comments you want your assistants to use
  2. send your comment bank document to your markers with the eMarking Assistant document (or a link to the eMarking Assistant download page)
  3. ask your assistants to download and install eMarking Assistant and click No when asked to install the default comments. If they do insert the default comments they can delete all comments by using the Setup tab, using the Manage comment banks menu and select Delete all comments.
  4. then load your comments  (click the Setup tab, use the Manage comment banks menu and select Import comment bank).

Now you can be confident that all your assistants who are marking papers for money will have the same group of assessment comments which they can add to or customise if necessary. This basic set of comments is also valuable as it demonstrates the level of comments you want as well as the tone of comments.  Using a common set of comments (for policies or discipline conventions  across a program of courses) also makes the program much more coherent.

If you are applying for online grading jobs, marking papers for money, or grading papers for money you may want to show the course examiner or convenor the eMarking Assistant site so they prepare a common comment bank which all markers can use. In this case I will happily send you a code that will extend you eMarking Assistant license.

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How do I download and install eMarking Assistant

eMarking Assistant can be installed on any version of Windows and with any version of Office (Word) by following the download and install eMarking Assistant instructions and video.

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How do I find the license ID and status of my license on my computer?

Follow the instructions at the bottom of this FAQ to check the status of your eMarking Assistant or Automated Analytic Rubrics license in the following way. The following  information  is shown:

  • has it been installed (eMarking Assistant) or run (Automated Analytic Rubrics) and if so when and what was the version e.g. 2.1.2
  • what is your license ID e.g. ABCDE-FGHIJ
  • has your subscription been activated and if so when?
  • when will the status change?
  • is it a primary, secondary, complementary or site license?
  • what operating system are you using?
  • what version of Office are you using?
    on your computer by doing the following:

If using eMarking Assistant do the following:

  1. open any Word document and show the “eMarking Assistant toolbar” by pressing ALT F8.
    • If ALT F8 does not show the  “eMarking Assistant toolbar“, you may not have installed eMarking Assistant and you should open the eMarking Assistant document which you downloaded
  2. Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window which shows the relevant information. You can highlight the text in the Status field and copy (CTRL/C on Windows or Command/C on Macintosh)  and paste the information into an email and send to info@eMarkingAssistant.com if requested.

If using Automated Analytic Rubrics do the following:

  1. open the “Automated Analytic Rubrics” document and show the “Help and license information” by pressing ALT F8.
    • If ALT F8 does not show the  “eMarking Assistant toolbar“, you may not have installed eMarking Assistant and you should open the eMarking Assistant document which you downloaded
  2. The “Help and license information” window shows the relevant information. You can highlight the text in the Status field and copy (CTRL/C on Windows or Command/C on Macintosh)  and paste the information into an email and send to info@eMarkingAssistant.com if requested..

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Some firewalls and antivirus software may rename Word documents containing macros

(This is very rare and if you are unsure you may want to ask someone to assist you doing this.)

Some firewalls and antivirus software may rename Word documents containing macros and this will prevent you from enabling macros and thus installing eMarking Assistant.

To check if the file has been renamed you should:

  • check that the eMarking Assistant document file name contains .doc at the end
  • if it does not you need to rename the file by changing the bit after the dot to .doc i.e. change eMarking_Assistant_1_94.docz to eMarking_Assistant_1_94.doc
  • some versions of Windows have been setup to hide known file types and in this case you need to show the file extension by going to Windows Explorer > Organise > Folder and search options > View > Files and folders > and remove the tick from the Hide extensions for known file types > click Apply > click OK
  • When you return to your desktop you will then see the file extension and you can change it to .doc

Once you have renamed the file you should be able to enable macros in the document.

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How do I find my license ID

Your eMarking Assistant license ID is 10 lowercase letters followed by a version number (e.g. abcde-fghij-1.94) that is uniquiqe to your computer. Once you have installed eMarking Assistant you can find your eMarkign Assistance license ID in the following way (the ID is also shown at the end of the instalation process):

  1. Open any Word document
  2. Show the “eMarking Assistant toolbar” by pressing ALT F8 or either:
    1. Word 2003 or earlier: View menu > Toolbars Show eMarking Assistant toolbar
    2. Word 2007 or later: Add-ins tab > Show eMarking Assistant toolbar
  3. Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window.
  4. Your eMarking Assistant license ID will then be shown (e.g. abcde-fghij-1.94)

If you do not provide your eMarking Assistant license ID when you purchased eMarking Assistant you can email it to info@emarkingassistant.com with your full name, the date your purchased eMarking Assistant, and the method of payment.

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How long does the 30 day free trial last

The “30 day trial” of eMarking Assistant expires on the first Wednesday of the month after you have used eMarking Assistant for 30 days. Thus, if you installed the trial on March 13, the 30 days is up on April 13, and the trial expires on Wednesday 2 May. I generate and email the activation codes on Tuesday night, so any purchses should be done before Tuesday.

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Once you have installed the 30 day trial of eMarking Assistant you can see the exact expiry date in the following way:

  • press ALT F8 to show the the eMarking Assistant toolbar
  • click the “Help” tab and then the “Computer ID, License & Buy” button to show the “Help and License information” window.
  • the expiry date will be shown in the status window

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How do I activate the eMarking Assistant license?

If you have not already done so you should install the 30 day trial of eMarking Assistant (see Installing eMarking Assistant in the FAQs)

You can check the status of the eMarking Assistant license (has it been installed and if so when? has it been activated and if so when? when will the status change? is it a primary or a secondary license? what is the version number? etc) on your computer by doing the following:

  1. Open any Word document
  2. Show the “eMarking Assistant toolbar” by pressing ALT F8 or either:
    1. Word 2003 or earlier: View menu > Toolbars Show eMarking Assistant toolbar
    2. Word 2007 or later: Add-ins tab > Show eMarking Assistant toolbar
  3. Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window. The status will then be shown in the status window.

You can activate your 30 day trial by doing the following:

  • Open any Word document
  • Show the “eMarking Assistant toolbar” by pressing ALT F8 or either:
    1. Word 2003 or earlier: View menu > Toolbars Show eMarking Assistant toolbar
    2. Word 2007 or later: Add-ins tab > Show eMarking Assistant toolbar
  • Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window
  • Click the “Enter activation or extension code” button and enter your 10 letter activation code which would have been emailed to you
  • A message confirming when the license ends will be displayed

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How do I temporarily disable eMarking Assistant (and then reenable it)?

You can delete eMarking Assistant by clicking the grey Uninstall eMarking Assistant button in the first section of the eMarking Assistant document. If you do not have the eMarking Assistant document you can download a new one from http://emarkingassistant.com/

If you can’t delete eMarking Assistant in this way or you want to temporarily disable it and then reenable it, you can do so in the following way:

  1. Open Word and file the location of the Word Startup folder then quit out of Word
  2. Open the Word Startup folder in File Explorer or Windows Explorer
  3. Either:
    1. If you want to temporarily disable eMarking Assistant, you need to click the Options button to show file extensions and then rename it from eMarking-Assistant.dot to eMarking-Assistant.disableddot
      1. To reenable it simply rename it back to eMarking-Assistant.dot
    2. If you want to delete eMarking Assistant, you can highlight the file and then press the Delete key

This method will work with any Microsoft Office Add-in or Template which is run from the Startup folder.

 

 

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How do I get the toolbar to show in any Word document (not just the eMarking Assistant document)?

The eMarking Assistant toolbar (and the supporting program/macros) are embedded in the eMarking Assistant document. If you want to use the toolbar in any document, you need to install eMarking Assistant so the toolbar and the macros are copied to Word’s startup folder so they are available any time Word is operating.  You can see if eMarking Assistant is installed by pressing ALT F8 to show the toolbar > clicking the Install, Comp.ID, License & Buy button > clicking the Show updated status button > reading what is shown in the status window.

To install eMarking Assistant so you can use it in any document, you need to click the Install eMarking Assistant button at the start of the document and follow the prompts as shown in the following video.

In some rare circumstances eMarking Assistant is installed but the add-in has become disabled and thus the toolbar is only visible in the eMarking Assistant document. You can check if the add-in has become disabled in the following way:

  • either:
    • (in 2010) click the File tab > Options item > Add-Ins selection
    • in 2007 click the Round Office button (top left) > Options button > Add-Ins selection
  • if eMarking Assistant is a Disabled add-in you can re-enable it by:
    • use the Manage drop down > select Word add-Ins > click Go
    • put a tick next to eMarking Assistant > click OK
  • The eMarking Assistant toolbar should now display when you press ALT F8

Once you have installed eMarking Assistant you can use it in any document by pressing ALT F8.

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What versions of Office/Word for Windows can I use eMarking Assistant with?

You can use eMarking Assistant with Office/Word 2000, 2002, 2003, 2007, 2010 and 2013 (both 32 and 64 bit versions). You can use it with Windows 2000, XP, Vista, 7 and 8 (both 32 and 64 bit versions).

eMarking Assistant will not work with:

  • Office Starter editions (provided free with some new computers and supported by showing ads).
  • Office Web App which is a cut down version of Word for use within a web browser
  • Windows RT or Office RT which is provided with cheaper tablets using the ARM or RISC processors to achieve longer battery life.

The version of Word that you are using will be briefly shown when Word starts. You can also see what version you are using by either:

  • clicking the File tab > selecting Help > looking on the right of the screen
  • clicking the Microsoft Office button (top left) > Word Options button  > Resources heading
  • clicking the Help menu > About Micosoft Office Word menu item

Buying a full version of Office

Many Australian and overseas universities provide Microsoft Work at Home licenses to allow staff to buy Office at very low prices e.g. $AU30. Contact your university for details.

Staff and students can purchase Microsoft Office University from http://www.itsnotcheating.com.au/ site for approximately $AU99

Office Home and Student is available as either a:

  • 1 PC – 1 user for approximately $AU189
  • 3 PCs – 1 household for approximately $AU239

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How can I check if I have the latest version of eMarking Assistant?

New version of eMarking Assistant are released based on feedback and suggestions from users. Your license entitles you to upgrade to the current version.

Upgrading to the new version involves downloading the new version and then clicking the "Install or Upgrade eMarking (or eRubric) Assistant" button at the start of the document (in earlier versions this was titled "Install and start your 30 day trial"). Existing reusable comments and eRubrics will continue to be available and you do not need to uninstall the old version. You can elect to reinstall the default comments if you want.

You can look to see if there is a new version by:

  • showing the eMarking Assistant Toolbar (ALT F8)
  • if you are using eMarking Assistant, clicking the HELP tab on the toolbar then clicking the Install, Computer ID & Buy button.
  • noting the version and build date which is shown about 1/2 way down the status window
  • clicking Check for updates will load a web page listing your current version. Scrolling up the page will shown any newer version and listing the enhancements and a link to download the latest version.

A list of all versions is shown on the following page: http://www.emarkingassistant.com/community/mod/forum/view.php?id=14

Upgrading to the new version involves downloading the new version and then clicking the "Install or Upgrade eMarking (or eRubric) Assistant" button at the start of the document (in earlier versions this was titled "Install and start your 30 day trial"). Existing reusable comments and eRubrics will continue to be available and you do not need to uninstall the old version. You can elect to reinstall the default comments if you want.

Peter Evans

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