Below are some Frequently Asked Questions which you can search or browse. You can also use the following options which are shown on the right of most screens to contact our staff:

  • the blue support chat button (if our staff are online) or
  • the grey message button (if our staff are offline).

We are located in Canberra, Australia and and are usually available from 6am to 10pm (Australian Eastern Standard Time-UTC+10 or Australian Eastern Daylight Time UTC+11). It is currently   in Canberra, Australia.

The following table shown times in 12 world cities to pick the best time for a support session (ideally between 6am and 10pm Canberra time).

Hints and Tips

Increasing the height of the toolbar to show all comments at once

The height of the toolbar is based on the height of the active Word window.

If you have two monitors and they are setup to display one on top of each other, you can make the toolbar extend over both monitors so you can see all comments at once in the following way:

  1. extend your Word document window over both monitors
  2. close the toolbar and then reopen is by pressing ALT F8

You should also remember that there are other ways to select comment names and insert the comment into the margin e.g. once you click in the list of comments you can type the first few letters of a comment to highlight that comment then press the Enter key to insert it into the margin

This is shown in the following video:


Faster ways to select and enter comments into the margin

Inserting reusable comments from the toolbar is a very common task in eMarking Assistant and for this reason there are multiple ways to do it.  Most people start with:

  • highlighting the part of the document you want to comment on, then
  • then using the mouse to highlight the comment
  • then clicking the into margin button.

But you can also use the following methods.

Once you have highlighted the part of the document that you want to comment on and clicked in the comment field of the toolbar, there are three ways you can select a specific comment:

  • start to type the name of the comment and the list will scroll to that comment
  • use the arrow keys on your keyboard or scroll bar on the toolbar to highlight the comment
  • use your mouse to select the comment (this is the normal way)

Once the comment is highlighted there are three ways you can insert it into the margin of the document:

  • double click the comment name
  • press the enter button
  • click the into margin button (this is the normal way)


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