FAQ

Below are some Frequently Asked Questions which you can search or browse. You can also use the following options which are shown on the right of most screens to contact our staff:

  • the blue support chat button (if our staff are online) or
  • the grey message button (if our staff are offline).

We are located in Canberra, Australia and and are usually available from 6am to 10pm (Australian Eastern Standard Time-UTC+10 or Australian Eastern Daylight Time UTC+11). It is currently   in Canberra, Australia.

The following table shown times in 12 world cities to pick the best time for a support session (ideally between 6am and 10pm Canberra time).

How do I ... using eMarking Assistant?

How do I generate complementary licenses for my colleagues?

You can use the following process to generate complementary licenses for your colleagues (the names of the buttons and links may be slightly different depending on what version you are using):

  • ask your colleague to download the 30 day trial and install it (eMarking Assistant) or use it (Automated Analytic Rubrics) on their computer
  • ask your colleague to write down the license ID (e.g. abcde-fghij) that is shown in the “Help and license information”. Press Alt/F8 and then click the “?/Install” button (eMarking Assistant)
  • on your computer, navigate to the “Help and license information” window then click the “Generate complementary licenses” and follow the prompts by entering the License ID of your colleague’s computer to obtain their activation
  • on your colleague’s computer, navigate to the “Help and license information” window and click the “Enter activation or extension code” button and enter the  activation code
  • you will then see the updated status showing that both licenses will expire on the same day.

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The F5, F6, F7, & F8 or ALT/F8 function keys do not work (FN lock)

If the function keys do not operate correctly in eMarking or eRubric Assistant this may be because your computer uses these function  keys to perform special actions e.g. start or stop multimedia, switch between different screens or perhaps turn WiFi on or off, rather than generate the standard function key codes. This will generally be shown as small icons on the function keys (see below).

Function keys showing additional functions

Function keys showing special functions on a Dell computer showing special device functions

Function keys on a Macintosh computer showing special device functions

Function keys on a Macintosh computer showing special device functions

Each computer manufacturer uses their own way to switch between the standard F1 to F12 function keys and these special device functions and if you google the name of your computer manufacturer and “Fn lock” or “Function keys” or similar you will find information for your specific computer. Below is general information that many also apply to your computer.

Windows computers

To generate the standard F1 to F12 keys rather than the multimedia functions you need to hold down the Fn key. If you have a Fn Lock key you can press it to toggle between the standard F1 to F12 keys and the special multimedia keys. On the Dell computer illustrated above you need to hold down the Fn key and then press the ESC or Fn Lock key to toggle to the Fn key or special  key mode. On a Surface Pro type cover 2 you need to hold down the CAPS LOCK and then press the FN key to use the FN keys as FN keys

Macintosh computers

If you are using certain Macintosh computers you may need to:

  • set your keyboard to use all function keys by clicking System Preferences > Hardware > Keyboard > and tick the option “Use all F1, F2 keys as standard function keys
  • disable existing keyboard shortcuts by clicking System Preferences > Hardware > Keyboard > Keyboard shortcuts > then untick the options next to F5, F6, F7 and F8).

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Faster ways to select and enter comments into the margin

Inserting reusable comments from the toolbar is a very common task in eMarking Assistant and for this reason there are multiple ways to do it.  Most people start with:

  • highlighting the part of the document you want to comment on, then
  • then using the mouse to highlight the comment
  • then clicking the into margin button.

But you can also use the following methods.

Once you have highlighted the part of the document that you want to comment on and clicked in the comment field of the toolbar, there are three ways you can select a specific comment:

  • start to type the name of the comment and the list will scroll to that comment
  • use the arrow keys on your keyboard or scroll bar on the toolbar to highlight the comment
  • use your mouse to select the comment (this is the normal way)

Once the comment is highlighted there are three ways you can insert it into the margin of the document:

  • double click the comment name
  • press the enter button
  • click the into margin button (this is the normal way)

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How do I distribute a comment bank to people who are marking papers for money?

Increasingly grading and marking is done by grading assistants or teaching assistants who are marking papers for money. eMarking Assistant allows the professor or course convener to prepare a comment bank document and marking or grading rubric and then distribute these who are grading the papers or marking the assignments. This increases consistency between the people who are marking papers for money, reduces the need for second marking or moderation, and promotes student confidence in the assessment process. The comment bank document can also include marking or grading rubrics.

If you are a professor or course coordinator you can:

  1. prepare your own comment bank document containing a Word table with the comments you want your assistants to use
  2. send your comment bank document to your markers with the eMarking Assistant document (or a link to the eMarking Assistant download page)
  3. ask your assistants to download and install eMarking Assistant and click No when asked to install the default comments. If they do insert the default comments they can delete all comments by using the Setup tab, using the Manage comment banks menu and select Delete all comments.
  4. then load your comments  (click the Setup tab, use the Manage comment banks menu and select Import comment bank).

Now you can be confident that all your assistants who are marking papers for money will have the same group of assessment comments which they can add to or customise if necessary. This basic set of comments is also valuable as it demonstrates the level of comments you want as well as the tone of comments.  Using a common set of comments (for policies or discipline conventions  across a program of courses) also makes the program much more coherent.

If you are applying for online grading jobs, marking papers for money, or grading papers for money you may want to show the course examiner or convenor the eMarking Assistant site so they prepare a common comment bank which all markers can use. In this case I will happily send you a code that will extend you eMarking Assistant license.

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How do I handle different file formats in eMarking Assistant?

I tell students that I will be marking their assignment with Microsoft Word for Windows and suggest that they submit their assignment as a Word 2007+ document i.e in .docx format. While Word will read many file formats letting students confirm that their document is correctly shown in the version of Word that you are using puts the responsibility on them to ensure that you can read it. Word will read many file formats (you may need to download the Microsoft Office compatibility Pack to allow Word 2007+ version to read pre-2007 documents).

If a student wants to submit a PDF, I also encourage them to submit the editable file as well to allow me to make more detailed and timely feedback. Word 2013 is generally able to read PDF documents but may make mistakes if the document layout is complicated.

I insert the following comment at the end of the assignment (go to the end of the assignment > select the eMarking info. for students comment > click the Text button) to ensure that students are aware of the types of comments or feedback that might be provided on their assignment. This is because Word on some computers may be setup to NOT show revision marks or comments e.g. show the Original rather then the Final document or not show margin comments.  Some versions of Word  or Office like programs may not show all comments e.g. light versions of Office used on tablets or the iPad


eMarking information for students

Your paper or assignment has been electronically marked and it may contain the following types of comments and feedback:

  • comments shown in the margin or at the bottom of the page;
  • Word revision marks shown in the text in a different colour;
  • highlighting in the marking rubric or the marking sheet for the performance standard that best describes your work
  • general comments at the end of your assignment
  • audio or video feedback which you can replay by clicking the speaker icon

example of comments created usng eMarking Assistant

If you can’t see the comments or the revision marks you may need to use the following options to display them:

  • in Word 2007 or later: Review tab > Tracking group > Show Balloons, show Final Showing Markup, and select options under Show Markup
  • in Word 2003 or earlier: View menu > Reviewing toolbar > show Final Showing Markup and select options under Show Markup

If you are still not able to view these comments, you should contact your marker and request a PDF version of your marked assignment.

More information on eMarking Assistant including demonstrations, forums, and a free 30 day trial are available from: http://emarkingassistant.com

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How do I pick an assessment comment from the list of all assessment comments?

eMarking Assistant toolbar showing the list of assessment \ comments and the text of the selected comment

eMarking Assistant toolbar showing the list of assessment comments and the text of the selected comment.

First show the eMarking Assistant toolbar by holding down the ALT key and pressing the F8 key to view all assessment comments in the comment bank.

You can can then highlight the name of the essay feedback comment you want to insert into the paper (the text of the assessment comment will be shown in the field at the bottom of the toolbar and images are show as a *) from the list of all assessment comments by doing one of the following:

  • scroll through the list of all teacher feedback comments and click the assessment comment you want
  • click anywhere in the list of assessment comments and start to type the comment name e.g. if you type “.apa-q” the comment named “.apa-quote block no quote marks” will be highlighted. If you keep typing (without a pause) you can get to “.apa-quote double quote quotations”. Once you pause typing you will need to start the whole string again e.g. if you type “.apa-q” pause “uote” the field will return to the first comment
  • you can also use the down arrow (in the assessment comments field or the keyboard) to scroll through the field

A future version of eMarking Assistant will:

  • remove the “.” from the start of each assessment comment
  • allow you to insert the assessment comment in the margin of the document by pressing the Enter key

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How do I edit comments in the comment bank for teachers?

You can edit your comment bank for teachers in either of the following ways (see also the video at the end of this page):

  1. add and edit comments while you are marking or grading
  2. add or edit the comment bank in Word

1. Add and edit comments to the comment bank for teachers while you are marking or grading:

  • to Add a new comment to the assignment: select the A new blank comment comment > click the margin button > then enter your new comment including test, links, images or tables
  • to Save a new comment in the comment bank: highlight the text of the comment or text > use the Use selected document text to: menu > select Save as a new reusable comment > enter a name for the comment
  • to Edit the text of a comment that is in the comment bank for teachers: highlight the comment name in the toolbar > click the margin or text button > edit the comment in the margin or text > use the Use selected document text to: menu > select Save as a new reusable comment > the old comment name will be shown and you can overwrite it or enter a name for your edited comment
  • to Delete a comment you never use: select the comment you want to delete > click the Delete comment button (red circle with a diagonal line)

2. Editing the comments and creating new comments in the comment bank for teachers document

(see also the following video) This is especially useful if you want to prepare and distribute a comment bank for teachers to adjunct grading assistants or contract markers so they can start using a common teacher comment bank of feedback. To do this:

  • obtain a new comment bank for teachers document by either:
    • export your current comments into a comment bank document: click the Setup tab on the toolbar > use the Manage Comment banks menu > select the Export comment bank item. This will open a new Word document and export all existing comments into a Word table with the first column containing the comment name and the second column containing the contents of the comment.
    • download a blank teacher comment bank document with 1 or 2 sample comments
  • you can now:
    • add new comments by adding rows
    • delete comments by deleting rows
    • edit the name or the contents of existing comments by editing the rows
  • you can then send the comment bank for teachers document to your contract markers or graders and ask them to import your new teacher comment bank. If a comment has the same name as an existing comment you will have the opportunity to overwrite the existing comment. Before they import your new teacher comment bank you may want to either:
    • delete individual comments by highlighting the comment and pressing the delete symbol (red circle with a diagonal slash) or
    • delete all comments by clicking the Setup tab and using the Manage Comment banks menu and selecting the Export comment bank item.

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How do I use eMarking Assistant as a free plagiarism checker for Word documents

eMarking Assistant provides a simple free plagiarism checker for Word documents by letting you highlight a phrase and then do a Google Web or Google Scholar search within the Word document. This is useful as it allows you to easily check phrases and sentences which you suspect might be plagarised (e.g. different tone or writing style or strange spacing) without the need to submit the whole document to a plagarism detection service.

The following video shows how to highlight a phrase in the Word document and then do a Google search from within Word to identify possible plagarism.

Showing how to use eMarking Assistant to enable a free plagiarism checker for Word documents.

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How do I find the license ID and status of my license on my computer?

Follow the instructions at the bottom of this FAQ to check the status of your eMarking Assistant or Automated Analytic Rubrics license in the following way. The following  information  is shown:

  • has it been installed (eMarking Assistant) or run (Automated Analytic Rubrics) and if so when and what was the version e.g. 2.1.2
  • what is your license ID e.g. ABCDE-FGHIJ
  • has your subscription been activated and if so when?
  • when will the status change?
  • is it a primary, secondary, complementary or site license?
  • what operating system are you using?
  • what version of Office are you using?
    on your computer by doing the following:

If using eMarking Assistant do the following:

  1. open any Word document and show the “eMarking Assistant toolbar” by pressing ALT F8.
    • If ALT F8 does not show the  “eMarking Assistant toolbar“, you may not have installed eMarking Assistant and you should open the eMarking Assistant document which you downloaded
  2. Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window which shows the relevant information. You can highlight the text in the Status field and copy (CTRL/C on Windows or Command/C on Macintosh)  and paste the information into an email and send to info@eMarkingAssistant.com if requested.

If using Automated Analytic Rubrics do the following:

  1. open the “Automated Analytic Rubrics” document and show the “Help and license information” by pressing ALT F8.
    • If ALT F8 does not show the  “eMarking Assistant toolbar“, you may not have installed eMarking Assistant and you should open the eMarking Assistant document which you downloaded
  2. The “Help and license information” window shows the relevant information. You can highlight the text in the Status field and copy (CTRL/C on Windows or Command/C on Macintosh)  and paste the information into an email and send to info@eMarkingAssistant.com if requested..

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How do I ensure that students can see all comments and feedback?

Some students may be using Word on a computer that is setup to not show tracked changes or comments e.g. in the Review tab in the Markup menu show Original is selected rather than show All Markup and in the Show Markup menu, Comments, Ink, and Insertions and Deletions are not ticked. Some versions of Word  or other “Office type programs” may not show all comments e.g. light versions of Office used on tablets or the iPad

To guard against this possibility, I insert the following comment at the end of the assignment (go to the end of the assignment > select the eMarking info. for students comment > click the Text button) to ensure that students are aware of the types of comments or feedback that might be provided on their assignment.


eMarking information for students

Your paper or assignment has been electronically marked and it may contain the following types of comments and feedback:

  • comments shown in the margin or at the bottom of the page;
  • Word revision marks shown in the text in a different colour;
  • highlighting in the marking rubric or the marking sheet for the performance standard that best describes your work
  • general comments at the end of your assignment
  • audio or video feedback which you can replay by clicking the speaker icon

example of comments created usng eMarking Assistant

If you can’t see the comments or the revision marks you may need to use the following options to display them:

  • in Word 2007 or later: Review tabTracking group > Show All Markup, and ensure that Comments and Ink and Insertions and Deletions are ticked in the Show Markup menu
  • in Word 2003 or earlier: View menu > Reviewing toolbar > show Final Showing Markup and select options under Show Markup

If you are still not able to view these comments, you should contact your marker and request a PDF version of your marked assignment.

More information on eMarking Assistant including demonstrations, forums, and a free 30 day trial are available from: http://emarkingassistant.com

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How do I return the marked assignment as a PDF?

You may prefer to return the assignment to the student as a locked or unlocked PDF document using Word’s File > Save as > PDF option. This prevents the student from easily modifying the document and means that the student does not need to use Word. Most modern versions of Word will show tracked changes and comments when the document has been converted to a PDF document but you should check this with your version of Word.

You should also include the following comment at the end of the assignment (go to the end of the assignment > select the eMarking info. for students comment > click the Text button) to ensure that students are aware of the types of comments or feedback that might be provided on their assignment. This is because Word on some computers may be setup to NOT show revision marks or comments.


eMarking information for students

Your paper or assignment has been electronically marked and it may contain the following types of comments and feedback:

  • comments shown in the margin or at the bottom of the page;
  • Word revision marks shown in the text in a different colour;
  • highlighting in the marking rubric or the marking sheet for the performance standard that best describes your work
  • general comments at the end of your assignment
  • audio or video feedback which you can replay by clicking the speaker icon

example of comments created usng eMarking Assistant

If you can’t see the comments or the revision marks you may need to use the following options to display them:

  • in Word 2007 or later: Review tab > Tracking group > Show Balloons, show Final Showing Markup, and select options under Show Markup
  • in Word 2003 or earlier: View menu > Reviewing toolbar > show Final Showing Markup and select options under Show Markup

If you are still not able to view these comments, you should contact your marker and request a PDF version of your marked assignment.

More information on eMarking Assistant including demonstrations, forums, and a free 30 day trial are available from: http://emarkingassistant.com

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How to save files containing macros downloaded from the net (unblock & Windows Defender exclude file)

If you are unable to save the Automated Analytic Rubrics or eMarking Assistant document the following two options might help:

Excluding files from Windows Defender scanning

Windows Defender may prevent you from saving Word document which contain macros. If you trust the person who created the file (macros in Automated Analytic Rubrics or eMarking Assistant have been locked so they can’t contain malicious code) you can use the following method to add the file to the exclude list in Windows Defender

  1. Press the Windows key in the keyboard and open Windows Defender from start menu.
  2. Go to the “Settings” tab and Click “Exclude files and locations“.
  3. Click “Browse” to select the file you want to exclude
  4. You can use either a file or a folder. Select a file or a folder and click OK.
  5. If you need, you can add multiple files and/or folders using a semicolon at the end. After selecting a file/folder, click “Add” .
  6. Click Save changes.

These steps are explained in more detail at: https://answers.microsoft.com/en-us/protect/wiki/protect_defender-protect_scanning/how-to-exclude-a-filefolder-from-windows-defender/

Unblock option for files downloaded from the net

The Unblock option in the Windows file properties window (may apply to files downloaded from the net).

The Unblock option in the Windows file properties window (may apply to files downloaded from the net).

In an attempt to protect people from malicious content in files that have been copied from other computers or the internet, Microsoft has introduced a flag (called “URL Security Zones” in Microsoft speak) that records where the file was copied from. Depending on how the security policies are setup on your computer you may see the following error (or similar when opening the file) in Word.

To check if the URL security zone is the issue you can do the following:

  • in Windows explorer right click the file and select Properties
  • if the checkbox next to “Security: This file came from another computer and might be blocked to help protect this computer” is checked you can unblock the file by removing the check mark.

You should now be able to open the file in Word by double clicking it. You may still need to use the following options in Word: Enable Editing and Enable Content.

You can force Word to ignore the “URL Security Zones” (not recommended) by opening Word > using the FILE tab > select OPTIONS item > TRUST CENTER item on left > TRUST CENTER SETTINGS button > PROTECTED VIEW item on left > and then uncheck the three items:

  • Enable Protected view for files originating from the Internet
  • Enable Protected view for files located in potentially unsafe locations
  • Enable Protected view for Outlook attachments

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How can I share my reusable comment bank with others?

Yes, you can.  Your “comments on essays” bank can be exported to a Word document where your comments are listed in a table with one row per assessment comment. The first cell is the comment name and the second is the contents of the comment (including text, images, tables, audio, and all formatting.  You can then move the comment bank to another computer or share it with another teacher.

To export your comment bank you:

  1. press ALT F8 to show the eMarking Assistant toolbar
  2. click the Setup tab to show the setup options
  3. use the Manage comment banks menu and select Export comment bank
  4. your reusable comments will then be exported into a work table in a word document. You can edit the document and or send it to a colleague

To import the bank of “comments on essays” you should:

  1. Press ALT F8 to show the eMarking Assistant toolbar
  2. click the Setup tab to show the setup options
  3. use the Manage comment banks menu and select Import comment bank
  4. browse to the file that contains the comment bank
  5. when the import has completed you can return to the eMarking Assistant toolbar and click the comment names to see the comment contents

View a video showing you how to export a comment bank so you can share it with other teachers or your grading assistants.

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Copying rubrics created in Rubric-O-Matic into eMarking Assistant

The Rubric-O-Matic document contains the macros needed to automated the rubric. Because the macros are contained in the document you can only use the automated features of the rubric in the Rubric-O-Matic document.

If you  want to use the automated eRubric in any document you need to install eMarking Assistant which will load the macros into the Word Startup folder which means that it is available any time you are using Word.

Once you have installed eMarking Assistant you can copy the eRubric table into any document and use it in the following way:

  • open a blank Word document or any existing document and show the eMarking Assistant toolbar by pressing ALT F8. If you can’t show the eMarking Assistant toolbar this means that you have not installed eMarking Assistant
  • open the Rubric-O-Matic document which contains your eRubric
  • highlight your eRubric and copy it by pressing CTRL C
  • click back in your blank document or the document where you want to use the rubric
  • paste your rubric by pressing CTRL V
  • you should now be able to use the automated eRubric features by pressing F5, F6, F7 or F8 or by clicking the eRuric tab on the bottom  of the eMarking Assistant toolbar and pressing the relevant buttons.

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