FAQ

Below are some Frequently Asked Questions which you can search or browse. You can also use the following options which are shown on the right of most screens to contact our staff:

  • the blue support chat button (if our staff are online) or
  • the grey message button (if our staff are offline).

We are located in Canberra, Australia and and are usually available from 6am to 10pm (Australian Eastern Standard Time-UTC+10 or Australian Eastern Daylight Time UTC+11). It is currently   in Canberra, Australia.

The following table shown times in 12 world cities to pick the best time for a support session (ideally between 6am and 10pm Canberra time).

Licensing, buying and activating eMarking Assistant

How can I contact eMarking Assistant or get assistance?

You can contact eMarking Assistant and get assistance in any of the following ways:

  • click the blue Online support button (on the right of most pages) to start a text or audio chat if our support staff are online
  • click the grey Offline message button (on the right of most pages) to send a message if our support staff are not online
  • sent an email to info@emarkingassistant.com
  • contact Peter Evans via phone on: +61 (0) 407 742 851
  • contact Peter Evans via Skype on:   evans-pj Skype evans-pj

eMarking Assistant also runs regular online webinars in the last week of every month. We can also arrange an online screen sharing if required for trouble shooting.

Self help assistance is also available via:

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How do I check the status of the eMarking Assistant license on my computer?

You can check the status of the eMarking Assistant license (has it been installed and if so when? has it been activated and if so when? when will the status change? is it a primary or a secondary license? what is the version number? etc) on your computer by doing the following:

  1. Open any Word document
  2. Show the “eMarking Assistant toolbar” by pressing ALT F8 or either:
    1. Word 2003 or earlier: View menu > Toolbars Show eMarking Assistant toolbar
    2. Word 2007 or later: Add-ins tab > Show eMarking Assistant toolbar
  3. Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window. The status will then be shown in the status window.

The status window also displays the following types of information:

  • your operating system and version (including 32 or 64 bit version)
  • your version of Microsoft Office (including 32 or 64 bit version)

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How do I find my eMarking Assistant license ID

Your eMarking Assistant license ID is 10 lowercase letters followed by a version number (e.g. abcde-fghij-1.94) that is uniquiqe to your computer. Once you have installed eMarking Assistant you can find your eMarkign Assistance license ID in the following way (the ID is also shown at the end of the instalation process):

  1. Open any Word document
  2. Show the “eMarking Assistant toolbar” by pressing ALT F8 or either:
    1. Word 2003 or earlier: View menu > Toolbars Show eMarking Assistant toolbar
    2. Word 2007 or later: Add-ins tab > Show eMarking Assistant toolbar
  3. Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window.
  4. Your eMarking Assistant license ID will then be shown (e.g. abcde-fghij-1.94)

If you do not provide your eMarking Assistant license ID when you purchased eMarking Assistant you can email it to info@emarkingassistant.com with your full name, the date your purchased eMarking Assistant, and the method of payment.

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How long does the 30 day free trial last

The “30 day trial” of eMarking Assistant expires on the first Wednesday of the month after you have used eMarking Assistant for 30 days. Thus, if you installed the trial on March 13, the 30 days is up on April 13, and the trial expires on Wednesday 2 May. I generate and email the activation codes on Tuesday night, so any purchses should be done before Tuesday.

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Once you have installed the 30 day trial of eMarking Assistant you can see the exact expiry date in the following way:

  • press ALT F8 to show the the eMarking Assistant toolbar
  • click the “Help” tab and then the “Computer ID, License & Buy” button to show the “Help and License information” window.
  • the expiry date will be shown in the status window

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How do I activate the eMarking Assistant license?

If you have not already done so you should install the 30 day trial of eMarking Assistant (see Installing eMarking Assistant in the FAQs)

You can check the status of the eMarking Assistant license (has it been installed and if so when? has it been activated and if so when? when will the status change? is it a primary or a secondary license? what is the version number? etc) on your computer by doing the following:

  1. Open any Word document
  2. Show the “eMarking Assistant toolbar” by pressing ALT F8 or either:
    1. Word 2003 or earlier: View menu > Toolbars Show eMarking Assistant toolbar
    2. Word 2007 or later: Add-ins tab > Show eMarking Assistant toolbar
  3. Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window. The status will then be shown in the status window.

You can activate your 30 day trial by doing the following:

  • Open any Word document
  • Show the “eMarking Assistant toolbar” by pressing ALT F8 or either:
    1. Word 2003 or earlier: View menu > Toolbars Show eMarking Assistant toolbar
    2. Word 2007 or later: Add-ins tab > Show eMarking Assistant toolbar
  • Use the “Help” tab on the eMarking Assistant toolbar and click the “Computer ID, license & buy” button to show the “Help and license information” window
  • Click the “Enter activation or extension code” button and enter your 10 letter activation code which would have been emailed to you
  • A message confirming when the license ends will be displayed

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How can I install eMarking Assistant on a second computer for my own use?

Yes, you can install eMarking Assistant on a second computer for your own use.

This is in recognition that unfortunately teachers often mark assignments and grade papers both at work and also at home (and sometimes even on holiday). Do the following to install eMarking Assistant on your second computer (the names of the buttons and links may be slightly different depending on what version you are using):

  • if you have not already done so install eMarking Assistant on your first computer and activate it
  • download the eMarking_Assistant.doc file (you can download this from http://eMarkingAssistant.com) and save it on your second computer computer and then to install 30 day trial
  • on your second computer, show the “eMarking Assistant” toolbar and use the “?/Install” button to show the “Help and license information” window and then obtain the License ID on the second computer (e.g. abcde-fghij)
  • on your first computer, navigate to the “Help and license information” window then click the “Use your 1st computer to generate an activation code for your 2nd computer” and follow the prompts by entering the License ID of your second computer to obtain the corresponding activation code for your second computer
  • on your second computer, navigate to the “Help and license information” window and click the “Enter activation or extension code” button and enter the second computer activation code
  • you will then see the updated status showing that both licenses will expire on the same day.

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How can I check if I have the latest version of eMarking Assistant?

New version of eMarking Assistant are released based on feedback and suggestions from users. Your license entitles you to upgrade to the current version.

Upgrading to the new version involves downloading the new version and then clicking the "Install or Upgrade eMarking (or eRubric) Assistant" button at the start of the document (in earlier versions this was titled "Install and start your 30 day trial"). Existing reusable comments and eRubrics will continue to be available and you do not need to uninstall the old version. You can elect to reinstall the default comments if you want.

You can look to see if there is a new version by:

  • showing the eMarking Assistant Toolbar (ALT F8)
  • if you are using eMarking Assistant, clicking the HELP tab on the toolbar then clicking the Install, Computer ID & Buy button.
  • noting the version and build date which is shown about 1/2 way down the status window
  • clicking Check for updates will load a web page listing your current version. Scrolling up the page will shown any newer version and listing the enhancements and a link to download the latest version.

A list of all versions is shown on the following page: http://www.emarkingassistant.com/community/mod/forum/view.php?id=14

Upgrading to the new version involves downloading the new version and then clicking the "Install or Upgrade eMarking (or eRubric) Assistant" button at the start of the document (in earlier versions this was titled "Install and start your 30 day trial"). Existing reusable comments and eRubrics will continue to be available and you do not need to uninstall the old version. You can elect to reinstall the default comments if you want.

Peter Evans

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How do I claim my free activation code to eMarking Assistant if I have won one?

Every third person who downloads and installs eMarking Assistant will win an activation code to allow them to use eMarking Assistant for 1 year.

If you have won a free license you will see a congratulations message showing your  license ID when you restart Word after you install eMarking Assistant. You will also see this message when you show the “About & Upgrade” window in the following way:

  1. show the “eMarking Assistant toolbar” by pressing ALT / F8
  2. click “About & Upgrade” to show the “About eMarking Assistant” window

To claim your free 1 year license, send an email with the following information to info@eMarkingAssistant.com 

  • your name
  • the 10 letter license ID

I will then send you your activation code for your 1 year free license.

Privacy policy: We will not share your personal details with anyone.

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