FAQ

Below are some Frequently Asked Questions which you can search or browse. You can also use the following options which are shown on the right of most screens to contact our staff:

  • the blue support chat button (if our staff are online) or
  • the grey message button (if our staff are offline).

We are located in Canberra, Australia and and are usually available from 6am to 10pm (Australian Eastern Standard Time-UTC+10 or Australian Eastern Daylight Time UTC+11). It is currently   in Canberra, Australia.

The following table shown times in 12 world cities to pick the best time for a support session (ideally between 6am and 10pm Canberra time).

Rubric-O-Matic

Security in Microsoft Word (enable macros and protected documents)

eMarking Assistant and Rubric-O-Matic use Microsoft Word macros to provide functions which will help you mark assignments and provided feedback. However, macros can also be potentially harmful and you should only enable macros from trusted sources. The macros in the eMarking Assistant and Rubric-O-Matic documents have been locked to prevent modification or inclusion of malicious macros.

It is important that you do not change the security settings in Word (FILE > Options > Trust center > Trust center Settings > Macro settings & Protected view) so all macros in all documents are enabled without notice (see video at the end of this page).  The safest options are to set Word to open documents in Protected mode and disable macros but to notify you so you can override these on a document by document basis.

Depending on what version of Microsoft Word you are using your screen might look different but the general process is similar (see video at the end of this page). You can also find information by searching for your version of Word and “enable macros” or “protected mode” or “enable content” or “enable editing” or “reading mode” e.g. “Word 2013 enable macros”.

“Protected mode” is displayed at the top of the document

Recent versions of Windows and Office record where the file was downloaded from. If the file came from the internet or a network drive, the file is often opened in “protected mode” and you need  to follow the prompts to “edit it” before you can use eMarking Assistant”. Sometimes Word will say that the file is “potentially dangerous”.

“Enable content” or “Enable macros” is displayed at the top of the document

When you open the document you may see a pink or yellow ribbon at the top of the document saying that you need to Enable Content or Enable Editing or Enable Macros before you can start using eMarking Assistant.

The document is opened in “Reading mode”

Recent versions of Windows and Office may open the file in “Reading mode” which displays in a large font and you need to open the VIEW menu and select Edit document before you can use eMarking Assistant.

Old versions of Word might ask “Do you want to enable macros in this document”

Tick the box to enable macros in this document.

Old versions of Word might not display anything

Word macro security settings

Word macro security settings

Some versions of Word will be set to disable all macros without notification. All versions of Word have 4 settings as shown in the following image. In this case you should change the security level to disable all macros with notification and this will allow you to decide on a document by document basis if you want to enable or disable the macros.

To do this in Word 2007 or later

  1. go to the “File” tab > “Options” menu item > “Trust Center” link in the left margin > “Trust Center Settings” button > and set the macro settings to “Disable all macros with notification“ > click “OK” several times to return to the document
  2. quit out of Word by using the File tab > Exit out of Word
  3. When you reopen the eMarking Assistant document in Word you should be shown a banner and the top of the document asking you if you want to enable content and you should click “enable content

In Word 2003 or earlier

  1. use the “Tools” menu > “Macro” menu item > Security item > then set the security level to “Medium:” > then click “OK” to return to the document
  2. quit out of Word by using the File menu > Exit out of Word.
  3. When you reopen the eMarking Assistant document in Word you should be you will be asking you if you want to enable macros and you should click “yes“.

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