FAQ

Below are some Frequently Asked Questions which you can search or browse. You can also use the following options which are shown on the right of most screens to contact our staff:

  • the blue support chat button (if our staff are online) or
  • the grey message button (if our staff are offline).

We are located in Canberra, Australia and and are usually available from 6am to 10pm (Australian Eastern Standard Time-UTC+10 or Australian Eastern Daylight Time UTC+11). It is currently   in Canberra, Australia.

The following table shown times in 12 world cities to pick the best time for a support session (ideally between 6am and 10pm Canberra time).

Using eMarking Assistant on different types of computers (Mac, Win 2000, XP, Vista, Win 7, Win 8, Win 10)

The F5, F6, F7, & F8 or ALT/F8 function keys do not work (FN lock)

If the function keys do not operate correctly in eMarking or eRubric Assistant this may be because your computer uses these function  keys to perform special actions e.g. start or stop multimedia, switch between different screens or perhaps turn WiFi on or off, rather than generate the standard function key codes. This will generally be shown as small icons on the function keys (see below).

Function keys showing additional functions

Function keys showing special functions on a Dell computer showing special device functions

Function keys on a Macintosh computer showing special device functions

Function keys on a Macintosh computer showing special device functions

Each computer manufacturer uses their own way to switch between the standard F1 to F12 function keys and these special device functions and if you google the name of your computer manufacturer and “Fn lock” or “Function keys” or similar you will find information for your specific computer. Below is general information that many also apply to your computer.

Windows computers

To generate the standard F1 to F12 keys rather than the multimedia functions you need to hold down the Fn key. If you have a Fn Lock key you can press it to toggle between the standard F1 to F12 keys and the special multimedia keys. On the Dell computer illustrated above you need to hold down the Fn key and then press the ESC or Fn Lock key to toggle to the Fn key or special  key mode. On a Surface Pro type cover 2 you need to hold down the CAPS LOCK and then press the FN key to use the FN keys as FN keys

Macintosh computers

If you are using certain Macintosh computers you may need to:

  • set your keyboard to use all function keys by clicking System Preferences > Hardware > Keyboard > and tick the option “Use all F1, F2 keys as standard function keys
  • disable existing keyboard shortcuts by clicking System Preferences > Hardware > Keyboard > Keyboard shortcuts > then untick the options next to F5, F6, F7 and F8).

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How do I handle different file formats in eMarking Assistant?

I tell students that I will be marking their assignment with Microsoft Word for Windows and suggest that they submit their assignment as a Word 2007+ document i.e in .docx format. While Word will read many file formats letting students confirm that their document is correctly shown in the version of Word that you are using puts the responsibility on them to ensure that you can read it. Word will read many file formats (you may need to download the Microsoft Office compatibility Pack to allow Word 2007+ version to read pre-2007 documents).

If a student wants to submit a PDF, I also encourage them to submit the editable file as well to allow me to make more detailed and timely feedback. Word 2013 is generally able to read PDF documents but may make mistakes if the document layout is complicated.

I insert the following comment at the end of the assignment (go to the end of the assignment > select the eMarking info. for students comment > click the Text button) to ensure that students are aware of the types of comments or feedback that might be provided on their assignment. This is because Word on some computers may be setup to NOT show revision marks or comments e.g. show the Original rather then the Final document or not show margin comments.  Some versions of Word  or Office like programs may not show all comments e.g. light versions of Office used on tablets or the iPad


eMarking information for students

Your paper or assignment has been electronically marked and it may contain the following types of comments and feedback:

  • comments shown in the margin or at the bottom of the page;
  • Word revision marks shown in the text in a different colour;
  • highlighting in the marking rubric or the marking sheet for the performance standard that best describes your work
  • general comments at the end of your assignment
  • audio or video feedback which you can replay by clicking the speaker icon

example of comments created usng eMarking Assistant

If you can’t see the comments or the revision marks you may need to use the following options to display them:

  • in Word 2007 or later: Review tab > Tracking group > Show Balloons, show Final Showing Markup, and select options under Show Markup
  • in Word 2003 or earlier: View menu > Reviewing toolbar > show Final Showing Markup and select options under Show Markup

If you are still not able to view these comments, you should contact your marker and request a PDF version of your marked assignment.

More information on eMarking Assistant including demonstrations, forums, and a free 30 day trial are available from: http://emarkingassistant.com

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How do I ensure that students can see all comments and feedback?

Some students may be using Word on a computer that is setup to not show tracked changes or comments e.g. in the Review tab in the Markup menu show Original is selected rather than show All Markup and in the Show Markup menu, Comments, Ink, and Insertions and Deletions are not ticked. Some versions of Word  or other “Office type programs” may not show all comments e.g. light versions of Office used on tablets or the iPad

To guard against this possibility, I insert the following comment at the end of the assignment (go to the end of the assignment > select the eMarking info. for students comment > click the Text button) to ensure that students are aware of the types of comments or feedback that might be provided on their assignment.


eMarking information for students

Your paper or assignment has been electronically marked and it may contain the following types of comments and feedback:

  • comments shown in the margin or at the bottom of the page;
  • Word revision marks shown in the text in a different colour;
  • highlighting in the marking rubric or the marking sheet for the performance standard that best describes your work
  • general comments at the end of your assignment
  • audio or video feedback which you can replay by clicking the speaker icon

example of comments created usng eMarking Assistant

If you can’t see the comments or the revision marks you may need to use the following options to display them:

  • in Word 2007 or later: Review tabTracking group > Show All Markup, and ensure that Comments and Ink and Insertions and Deletions are ticked in the Show Markup menu
  • in Word 2003 or earlier: View menu > Reviewing toolbar > show Final Showing Markup and select options under Show Markup

If you are still not able to view these comments, you should contact your marker and request a PDF version of your marked assignment.

More information on eMarking Assistant including demonstrations, forums, and a free 30 day trial are available from: http://emarkingassistant.com

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How do I return the marked assignment as a PDF?

You may prefer to return the assignment to the student as a locked or unlocked PDF document using Word’s File > Save as > PDF option. This prevents the student from easily modifying the document and means that the student does not need to use Word. Most modern versions of Word will show tracked changes and comments when the document has been converted to a PDF document but you should check this with your version of Word.

You should also include the following comment at the end of the assignment (go to the end of the assignment > select the eMarking info. for students comment > click the Text button) to ensure that students are aware of the types of comments or feedback that might be provided on their assignment. This is because Word on some computers may be setup to NOT show revision marks or comments.


eMarking information for students

Your paper or assignment has been electronically marked and it may contain the following types of comments and feedback:

  • comments shown in the margin or at the bottom of the page;
  • Word revision marks shown in the text in a different colour;
  • highlighting in the marking rubric or the marking sheet for the performance standard that best describes your work
  • general comments at the end of your assignment
  • audio or video feedback which you can replay by clicking the speaker icon

example of comments created usng eMarking Assistant

If you can’t see the comments or the revision marks you may need to use the following options to display them:

  • in Word 2007 or later: Review tab > Tracking group > Show Balloons, show Final Showing Markup, and select options under Show Markup
  • in Word 2003 or earlier: View menu > Reviewing toolbar > show Final Showing Markup and select options under Show Markup

If you are still not able to view these comments, you should contact your marker and request a PDF version of your marked assignment.

More information on eMarking Assistant including demonstrations, forums, and a free 30 day trial are available from: http://emarkingassistant.com

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Can I use eMarking Assistant on a Macintosh computer?

eMarking Assistant works on any version of Office for Windows. It does not work on Microsoft Office for Macintosh. See the “Can I use eMarking Assistant on a Macintosh computer?” FAQ if you  want to run eMarking Assistant on a Mac computer.

The eRubric component  of eMarking Assistant is called Rubric-O-Matic and this works on both Macintosh and Windows versions of Microsoft Office (apart from Office 2008 for Macintosh).

If you do not have access to a Mac, you have two alternatives if you want to use the whole eMarking Assistant package:

  1. Several Macintosh computer users are using eMarking Assistant by running Boot Camp (included with most modern Macs) or Parallels on the Mac and then buying Windows and then buying a version of Office (Word) for Windows. Most educational institutions have a license with Microsoft that provides discounted versions of Windows and Office.
  2. An alternative is to buy a cheap Windows machine that has Word and then use the Windows version.

If you want to use only the eRubric component you can use the eRubric Assistant (free) package.

The reason eMarking Assistant is not available for the Mac:

Currently in VBA (the language eMarking or eRubric Assistant is written in) for the Macintosh it is impossible to highlight text in a document (e.g. the text you want to comment on) and then click another toolbar to insert a comment on the highlighted text (clicking the toolbar unhighlights the text). The technical term is that Mac VBA provides only modeless forms while the Windows version allows modeless and modal forms.

When eRubric Assistant (free) is being used on the Mac you can use function keys to select cells while on the Windows version you can use either function keys or a floating toolbar (a modeless form).

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What versions of Office/Word for Windows can I use eMarking Assistant with?

You can use eMarking Assistant with Office/Word 2000, 2002, 2003, 2007, 2010 and 2013 (both 32 and 64 bit versions). You can use it with Windows 2000, XP, Vista, 7 and 8 (both 32 and 64 bit versions).

eMarking Assistant will not work with:

  • Office Starter editions (provided free with some new computers and supported by showing ads).
  • Office Web App which is a cut down version of Word for use within a web browser
  • Windows RT or Office RT which is provided with cheaper tablets using the ARM or RISC processors to achieve longer battery life.

The version of Word that you are using will be briefly shown when Word starts. You can also see what version you are using by either:

  • clicking the File tab > selecting Help > looking on the right of the screen
  • clicking the Microsoft Office button (top left) > Word Options button  > Resources heading
  • clicking the Help menu > About Micosoft Office Word menu item

Buying a full version of Office

Many Australian and overseas universities provide Microsoft Work at Home licenses to allow staff to buy Office at very low prices e.g. $AU30. Contact your university for details.

Staff and students can purchase Microsoft Office University from http://www.itsnotcheating.com.au/ site for approximately $AU99

Office Home and Student is available as either a:

  • 1 PC – 1 user for approximately $AU189
  • 3 PCs – 1 household for approximately $AU239

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