FAQ / Some firewalls and antivirus software may rename Word documents containing macros

(This is very rare and if you are unsure you may want to ask someone to assist you doing this.)

Some firewalls and antivirus software may rename Word documents containing macros and this will prevent you from enabling macros and thus installing eMarking Assistant.

To check if the file has been renamed you should:

  • check that the eMarking Assistant document file name contains .doc at the end
  • if it does not you need to rename the file by changing the bit after the dot to .doc i.e. change eMarking_Assistant_1_94.docz to eMarking_Assistant_1_94.doc
  • some versions of Windows have been setup to hide known file types and in this case you need to show the file extension by going to Windows Explorer > Organise > Folder and search options > View > Files and folders > and remove the tick from the Hide extensions for known file types > click Apply > click OK
  • When you return to your desktop you will then see the file extension and you can change it to .doc

Once you have renamed the file you should be able to enable macros in the document.

Posted in: Downloading and installing, Support and trouble shooting